Business Terms & Conditions of Sale

The terms and conditions listed below are for business customers. We do not have consumer terms and conditions, as these are determined by specific consumer legislation.

Terms of Business

1. EU residents pay the VAT inclusive price (VAT at appropriate rate, currently 17.5%). Non-EU/exempt pay the exclusive price.
2. Payment accepted by credit/debit card (as listed on the payment section on www.sonantsoft.com), bank transfer/draft, or cheque. Credit terms to approved accounts only (normally public sector and quoted PLCs).
3. We do not warrant the suitability of goods for a particular purpose, and you should check specifications and suitability with manufacturers before ordering.
4. Goods not sold on a trial basis.
5. Goods offered subject to being unsold. In the event of non-availability of goods, we reserve the right to rescind the contract.
6. All goods remain Claro Software Ltd. property until paid for in full.
7. Prices and manufacturers specifications subject to change without notice. Minor specification variations do not entitle the purchaser to rescind the contract. Prices may change because of currency fluctuations.
8. Claims for damage and mis-shipping must be made within seven days of receipt.
9. After this date, and in all circumstances after 14 days, repair and not replacement will be offered.
10. A restocking fee of up to 25% is charged on returns, which prove to be non-defective.
11. All returns must be in stock condition and be authorised by Claro Software Ltd.
12. No opened software will be accepted for credit. Faulty discs swapped by manufacturer.
13. You are responsible for ensuring safe delivery of the returned item.
14. We are not responsible for any consequential loss or expenses, howsoever caused, including incidental returns costs.
15. If part of these terms is found to be unlawful, it shall not affect the validity of the remainder.